Customer service

Contact Customer Service for enquiries relating to testing and results, quotations and pricing, couriers, sample submission and invoicing.

NSW DPI laboratory services are committed to continual improvement of services. If you would like to provide feedback, please fill in and submit the online feedback form.

Quotes

If you require a quote for bulk or export submissions please fill in our online Quotation Request Form.

Terms and Conditions

These Terms and Conditions apply to all services offered by NSW DPI Laboratory Services.

Laboratory Contact details

P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Emergency Animal Disease (EAD)
The Emergency Animal Disease Hotline will continue to operate continuously over the holiday period. To report suspect notifiable animal pests and diseases phone:
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: 1800 675 623 or (02) 6938 1957
E: wagga.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

Locked Bag 700, Wagga Wagga, NSW 2650

Locked Bag 701, Wagga Wagga, NSW 2650

Delivery address

Pine Gully Road, Wagga Wagga NSW 2650

P: 1800 675 623
E: emai.export@dpi.nsw.gov.au

8:30am-5:00pm Monday-Friday(excluding public holidays)

Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: 1800 675 623 or (02) 6938 1957
E: wagga.labs@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

Locked Bag 700, Wagga Wagga, NSW 2650

Locked Bag 701, Wagga Wagga, NSW 2650

Delivery address

Pine Gully Road, Wagga Wagga NSW 2650

P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Emergency Plant Pest Diseases
The Emergency Plant and Pest Disease Hotline will continue to operate continuously over the holiday period. To report suspect plant pests and diseases phone: 1800 084 881 (available 24-hours a day)
Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: 1800 675 623 or (02) 6626 1103
E: wollongbar.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

1243 Bruxner Highway, Wollongbar NSW 2477

Delivery address

1243 Bruxner Highway, Wollongbar NSW 2477

P: 1800 675 623 or (02) 6626 1103
E: wollongbar.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

1243 Bruxner Highway, Wollongbar NSW 2477

Delivery address

1243 Bruxner Highway, Wollongbar NSW 2477