Customer service
Contact Customer Service for enquiries relating to testing and results, quotations and pricing, couriers, sample submission and invoicing.
NSW DPI's laboratories are committed to continual improvement of services. If you would like to provide feedback, please fill in and submit the online feedback form.
Quotations
For Animal export, Plant health or Veterinary quotations, please complete the online quotation request
For Edible oil & oilseed or Feed quality quotations and pricing enquiries, please contact DPI AgEnviro Labs at Wagga Wagga on (02) 6938 1957
For Plant nutrition, Soil health or Water quality quotations and pricing enquiries, please contact DPI AgEnviro Labs at Wollongbar on (02) 6626 1103
Contact Details
P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
8:30am-12:00pm Saturday (for deliveries only)
Emergency Animal Disease (EAD)
The Emergency Animal Disease Hotline will continue to operate over the holiday period. To report suspect notifiable animal pests and diseases phone:
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Postal address
Private Bag 4008, Narellan NSW 2567
Delivery address
Woodbridge Road, Menangle NSW 2568
P: (02) 6938 1957 or 1800 675 623 - Option 2
E: wagga.labs@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
Locked Bag 700
Wagga Wagga NSW 2650
Delivery address
DPI AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650
P: (02) 6938 1957 or 1800 675 623 - Option 2
E: wagga.labs@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
Locked Bag 701
Wagga Wagga, NSW 2650
Delivery address
DPI AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650
P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au
For export submissions, please contact Customer Service before samples arrive to confirm testing information (Have the relevant export protocol ready- Visit MICOR to review the relevant protocol if you haven't already), pricing (Quote may apply for BULK submissions), test turnaround times (To discuss if they meet your reporting requirements), etc.
For Quotation Requests- please click here.
8:30am-4:30pm Monday-Friday(excluding public holidays)
Postal address
Private Bag 4008, Narellan NSW 2567
Delivery address
Woodbridge Road, Menangle NSW 2568
P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
8:30am-12:00pm Saturday (for deliveries only)
Emergency Plant Pest Diseases
The Emergency Plant and Pest Disease Hotline will continue to operate continuously over the holiday period. To report suspect plant pests and diseases phone: 1800 084 881 (available 24-hours a day)
Postal address
Private Bag 4008, Narellan NSW 2567
Delivery address
Woodbridge Road, Menangle NSW 2568
P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477
Delivery address
DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477
P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477
Delivery address
DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477
P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477
Delivery address
DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477
Courier services and specimen delivery
For NSW submissions, please contact the relevant Customer Service team for courier account details and to order consignment notes.
For submitters outside of NSW, Couriers can be contacted directly to make bookings and arrange collection of packages at the submitters own cost.
Commercial couriers may use either road or air transport and specimens should therefore be packed in accordance with International Air Transport Association (IATA) requirements. Most submission sent by veterinarians to the SVDL for testing are defined as “Biological Substance Category B” and must be packed according to the IATA packing instructions 650 (Biological Substance Category B). As requirements for transport can change, customers should consult with their transport agent to obtain current requirements.
Samples may also be hand delivered to the site during normal business hours (8.30am - 4.30pm).
Sample type | Laboratory | Delivery Address |
|---|---|---|
Animal (including aquatic animals) | NSW Animal and Plant Health Laboratories (APHL) | EMAI, Woodbridge Road, Menangle NSW 2568 |
Edible oils & oilseeds | DPI AgEnviro Labs Wagga Wagga Agricultural Institute | Pine Gully Road, Wagga Wagga NSW 2650 |
Feed Quality Service (Animal feed) | DPI AgEnviro Labs Wagga Wagga Agricultural Institute | Pine Gully Road, Wagga Wagga NSW 2650 |
Insects |
Biosecurity Collections Unit Orange Agricultural Institute | 1447 Forest Road, Orange NSW 2800 |
Plant health, pests & disease |
NSW Animal and Plant Health Laboratories (APHL) Plant Health Diagnostic Service (PHDS) | EMAI, Woodbridge Road, Menangle NSW 2568 |
Plant nutrition | DPI AgEnviro Labs Wollongbar Primary Industries Institute | 1243 Bruxner Highway, Wollongbar NSW 2477 |
Water quality | DPI AgEnviro Labs Wollongbar Primary Industries Institute | 1243 Bruxner Highway, Wollongbar NSW 2477 |
Soil health | DPI AgEnviro Labs Wollongbar Primary Industries Institute | 1243 Bruxner Highway, Wollongbar NSW 2477 |
Terms and Conditions
These Terms and Conditions apply to all services offered by NSW DPI Laboratory Services.
