Customer service

Contact Customer Service for enquiries relating to testing and results, quotations and pricing, couriers, sample submission and invoicing.

NSW DPI's laboratories are committed to continual improvement of services. If you would like to provide feedback, please fill in and submit the online feedback form.

Quotations

For Animal export, Plant health or Veterinary quotations, please complete the online quotation request

For Edible oil & oilseed or Feed quality quotations and pricing enquiries, please contact DPI AgEnviro Labs at Wagga Wagga on (02) 6938 1957

For Plant nutrition, Soil health or Water quality quotations and pricing enquiries, please contact DPI AgEnviro Labs at Wollongbar on (02) 6626 1103

Contact Details

P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

8:30am-12:00pm Saturday (for deliveries only)

Emergency Animal Disease (EAD)
The Emergency Animal Disease Hotline will continue to operate continuously over the holiday period. To report suspect notifiable animal pests and diseases phone:
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: (02) 6938 1957 or 1800 675 623 - Option  2
E: wagga.labs@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

DPI AgEnviro Labs
Locked Bag 700
Wagga Wagga NSW 2650

Delivery address

DPI AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650

P: (02) 6938 1957 or 1800 675 623 - Option 2
E: wagga.labs@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

DPI AgEnviro Labs
Locked Bag 701
Wagga Wagga, NSW 2650

Delivery address

DPI AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650

P: 1800 675 623
E: emai.export@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday(excluding public holidays)

Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: 1800 675 623
E: laboratory.services@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

8:30am-12:00pm Saturday (for deliveries only)

Emergency Plant Pest Diseases
The Emergency Plant and Pest Disease Hotline will continue to operate continuously over the holiday period. To report suspect plant pests and diseases phone: 1800 084 881 (available 24-hours a day)
Postal address

Private Bag 4008, Narellan NSW 2567

Delivery address

Woodbridge Road, Menangle NSW 2568

P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477

Delivery address

DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477

P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477

Delivery address

DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477

P: (02) 6626 1103 or 1800 675 623 - select option 3
E: wollongbar.csu@dpi.nsw.gov.au

8:30am-4:30pm Monday-Friday (excluding public holidays)

Postal address

DPI AgEnviro Labs
1243 Bruxner Highway
Wollongbar NSW 2477

Delivery address

DPI AgEnviro Labs
Wollongbar Primary Industries Institute
1243 Bruxner Highway
Wollongbar NSW 2477

Courier services and specimen delivery

Please contact the relevant  Customer Service team for courier account details and to order consignment notes, or if the provided courier services are not suitable for your needs. Couriers can then be contacted directly to make bookings and arrange collection of packages. Please contact Customer Service to arrange after-hours or same day deliveries

Commercial couriers may use either road or air transport and specimens should therefore be packed in accordance with International Air Transport Association (IATA) requirements. Most submission sent by veterinarians to the SVDL for testing are defined as “Biological Substance Category B” and must be packed according to the IATA packing instructions 650 (Biological Substance Category B). As requirements for transport can change, customers should consult with their transport agent to obtain current requirements.

Samples may also be hand delivered to the site during normal business hours.

Sample type

Laboratory

Delivery Address

Animal (including aquatic animals)

NSW Animal and Plant Health Laboratories (APHL)

EMAI, Woodbridge Road, Menangle NSW 2568

Edible oils & oilseeds

DPI AgEnviro Labs
Wagga Wagga Agricultural Institute

Pine Gully Road, Wagga Wagga NSW 2650

Feed Quality Service (Animal feed)

DPI AgEnviro Labs
Wagga Wagga Agricultural Institute

Pine Gully Road, Wagga Wagga NSW 2650

Insects

Biosecurity Collections Unit
Orange Agricultural Institute

1447 Forest Road, Orange NSW 2800

Plant health, pests & disease

NSW Animal and Plant Health Laboratories (APHL)
Plant Health Diagnostic Service (PHDS)

EMAI, Woodbridge Road, Menangle NSW 2568

Plant nutrition

DPI AgEnviro Labs
Wollongbar Primary Industries Institute

1243 Bruxner Highway, Wollongbar NSW 2477

Water quality

DPI AgEnviro Labs
Wollongbar Primary Industries Institute

1243 Bruxner Highway, Wollongbar NSW 2477

Soil health

DPI AgEnviro Labs
Wollongbar Primary Industries Institute

1243 Bruxner Highway, Wollongbar NSW 2477

Terms and Conditions

These Terms and Conditions apply to all services offered by NSW DPI Laboratory Services.