A range of services are available to support the wellbeing of NSW primary producers and their families delivered through the NSW Government, Commonwealth Government, private and not-for-profit sectors.

Mental Health Counselling and Supports

The NSW Government’s drought support package includes mental health counselling and supports for those residing in drought affected areas of NSW that are suffering emotional distress or hardship.

Rural Resilience Program & Rural Support Workers

The Rural Resilience team works in partnership with farming communities and service providers across NSW to strengthen farming networks, share information and deliver relevant initiatives that build personal and business resilience skills and knowledge to assist farming communities to move forward in a positive direction.

The NSW Government is supporting our primary producers and rural communities by committing $5 million over five year for the Rural Resilience Program which includes permanent Rural Resilience Officers and Rural Support Workers contracted to meet specific farming community needs related to drought and other adverse events.

The Rural Resilience team works across rural NSW with a range of stakeholders to drive economic, social and physical resilience and innovation in farming communities.

Telephone support services

Phone: 1800 422 599

The Alcohol Drug Information Service is a confidential and anonymous information, counselling, advice and referral service. Available 24/7, the service provides information such as safer injecting advice, parent advice and information on detoxification.

Phone: 1300 224 636

The Beyondblue Support Service offers 24/7 confidential telephone support, counselling and referrals from trained mental health professionals. All calls and chats are one-on-one and are completely confidential.

Phone: 1800 242 636

This telephone support, information, counselling and referral service is available from 8.30am to 4.30pm weekdays. The service is staffed by experienced carer support officers and is available to carers, service providers and community members.

Phone: 1800 551 800

The Kids Helpline is a 24/7 confidential support and counselling service specifically for kids aged 5 to 25 years. Kids can contact the service about a wide range of issues, from everyday issues such as family, friends or school, to more serious issues such as abuse, mental illness, drug and alcohol use, homelessness and suicide. Counselling can be provided online or over the telephone.

Phone: 13 11 14

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline's confidential crisis support service. Trained volunteers are available 24/7 to listen and provide support and referrals.

Phone: 1300 789 978

Mensline Australia is a 24/7 telephone and online support, information and referral service for men with family and relationship concerns. The service is staffed by professional counsellors, experienced in men's issues.

Phone: 1800 011 511

The Health Line is a 24/7 telephone triage assessment and referral service, staffed by mental health clinicians. This service can provide advice about clinical symptoms, the urgency of the need for care and information about local service providers.

Phone: 1300 1300 52 (NSW)

Parentline is a 24/7 confidential telephone counselling and support service for parents and carers of children. Parentline aims to nurture and support positive, caring relationships between parents, children, teenagers and other people important to the wellbeing of families.

Phone: 1300 659 467

This 24/7 service provides counselling, information and referrals to people at risk of suicide, carers of suicidal people and those bereaved by suicide. Staffed by professional counsellors with specialist skills in working with suicide-related issues, the service can provide ongoing counselling or referrals to appropriate services.

Phone: 1800 737 732

1800 RESPECT provides sexual assault, family and domestic violence counselling by qualified, experienced professionals. The service is available 24/7, to anyone who has experienced, or is at risk of, physical or sexual violence.

Online support services

Website: www.adf.org.au

The Australian Drug Foundation is one of Australia's leading bodies dedicated to preventing alcohol and other drug problems in communities across the nation. The foundation develops and distributes free and quality assured information on alcohol, other drugs and harm prevention through a range of programs, websites and services.

Website: www.blackdoginstitute.org.au

The Black Dog Institute website aims to lead you through the logical steps in seeking help for mood disorders, such as depression and bipolar disorder, and to provide you with information and explanations of different steps along the way.

The Black Dog Institute is a world leader in the diagnosis, treatment and prevention of mood disorders, and provides information for everyone, including health professionals. The website has a range of fact sheets and handouts available for download.

Website: www.carersnsw.org.au

This service provides practical information for carers, as well as information to help service providers better understand the needs and experiences of carers. The Carers NSW website contains an interactive program, provides information and insight into caring roles, and includes video interviews with carers. The resource also provides tips on how to navigate the mental health system, how to look after yourself and effective communication techniques.

Website: www.counsellingonline.org.au

Counselling Online is a service where you can communicate with a professional counsellor about an alcohol or drug related concern, using text-interaction. The service is free for anyone seeking help with their own alcohol and drug use, or if you are concerned about a family member, relative or friend. Counselling Online is available 24 hours a day, 7 days a week, across Australia. The website also provides an online tool for self-assessment, should you feel you have a problem and don't know where to start.

Website: www.kidshelp.com.au

The Kids Helpline website provides web and email counselling, in addition to their telephone support line. It is aimed at young people aged 5 to 25 years and provides an interactive space for kids to explore issues that are important to them. The site features downloadable screensavers and wallpapers, interactive games and activities, information on common concerns and problems for kids, as well as stories from kids who have experiences and overcome challenges in their lives.

Website: www.lifeline.org.au

The Lifeline website provides online crisis support chat from 8pm to midnight, 7 days per week. The website also presents information and factsheets, real stories and self-help tools. Available information covers a wide range of topics including prevention, depression, domestic and family violence and avenues for getting help.

Website: www.lifeinmindaustralia.com.au

Life in Mind is a national suicide and self-harm prevention resource. Dedicated to providing the best available resources to guide activities aimed at reducing the rate of suicide in Australia.

Website: au.reachout.com

Reachout.com is a youth focused website providing help, information and support. The website has been created in collaboration with young people and experts, to ensure than the information is evidence based and relevant.

Working across rural NSW, RAMHP coordinators use information and education strategies and innovative projects to build on the strengths of individuals and communities, and to connect people to care.

In doing so, we inform, educate and connect rural individuals, families and carers with services and programs that will provide appropriate treatment and support for their special circumstances.

As RAMHP coordinators are embedded in their communities, they are uniquely placed to work in partnership with a range of local agencies to facilitate better mental health outcomes. Visit the RAMHP website to find your nearest RAMHP coordinator.


  • Contact us
  • C/- the Centre for Rural and Remote Mental Health
    Bloomfield Campus
    Forest Road
    Orange NSW 2800.
  • Phone: 02 6363 8444

Website: www.sane.org

SANE Australia is a national charity working for a better life for people affected by mental illness – through campaigning, education and research. SANE's website provides factsheets, publications and videos regarding mental illness, treatments and support, for people living with a mental illness, carers, professionals and students. The organisation also provides an online helpline for more specific information and referral to support agencies.

Website: www.salvos.org.au

The Salvation Army offers a wide range of humanitarian programs and services without discrimination. The website lists contact details for every Salvation Army social service and program in NSW, QLD and the ACT.

Website: www.youthbeyondblue.com

Youthbeyondblue focuses on young people aged 12 to 25 years. Youthbeyondblue programs and projects centre on early intervention and prevention of high prevalence mental health problems for young people, as well as raising community awareness. The website provides an opportunity for people to share their stories and gain support. A wide range of resources for young people, parents and families are also available online, and can be sent in hard copy where requested.

Website: www.beyondblue.org.au

beyondblue offers online counselling, support and referrals from 4pm to 10pm, 7 days a week, as well as a directory of e-mental health services and therapies, which can be found on their website.This Australian organisation provides information about depression to consumers, carers and health professionals.

One of the key roles of beyondblue is to produce and refer people to accurate, up-to-date, and easy to read information on depression, anxiety and related disorders. This includes information relating to depression, anxiety disorders, post-natal depression and bipolar disorder. They also provide information regarding diagnosis, treatment, recovery, and information specific to young people, men, family, friends and chronic physical illness.

Website: headspace.org.au

Headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds.

The service is designed to make it easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

Website: www.mindhealthconnect.org.au

The mindhealthconnect website aims to provide unbiased, trusted and up to date information, online programs and resources, to empower and enable people to make informed choices regarding their mental health concerns.

Information provided by Rural Adversity Mental Health Program.

Other resources

Domestic Violence - It can happen to anyone

A free 8-page booklet (PDF, 1179.29 KB) with information on services and resources, what to do if you're a victim, and how you can help a friend impacted by domestic violence.

You can call the National Sexual Assault, Family & Domestic Violence Counselling line on 1800 737 732 or 1800respect.org.au.

Rural Adversity Mental Health Program (RAMHP)

RAMHP has 14 Coordinators based across NSW who are able to provide specialist knowledge and support for people experiencing mental health concerns living in the rural communities they cover. RAMHP will also be recruiting an additional five RAMHP Coordinators to provide support to Western, Hunter New England, Nepean Blue Mountains, South Western Sydney and Illawarra Shoalhaven Local Health Districts.

Visit the RAMHP website to find your nearest RAMHP Coordinator and get the latest updates.

RAMHP's website also contains many self-help and downloadable resources that are for rural people to improve their mental health and get the help they need. This includes a specific page on drought support which includes factsheets, podcasts, the latest research and information on help services


Case studies

Rural Support Program