Ordering and Shipping Information
For NSW customers, bacterial media orders must be received by:
- 12:00 PM on Tuesdays and Fridays to ensure dispatch on the following business day.
Interstate media requests must be submitted by:
- 5:00 PM the preceding Friday, with orders shipped on Tuesday mornings.
Urgent requests will be processed with the following charges:
- Express Media Handling fee of $42.00 (ex GST)
To expedite an urgent request, please complete the below order form and contact Customer Services for further assistance.For inquiries about your order, please reach out to Customer Services.
Important Notice:
Effective March 1, 2024, EMAI will charge submitters upfront for the media mentioned below:
- Campylobacter fetus testing (CETM): $9.00 (ex GST) per vial
- Tritrichomonas foetus testing (TFEM): $3.70 (ex GST) per vial
These media are produced in-house at EMAI, and the prices reflect cost recovery only.
For orders of 200 or more CETM/TFEM vials, please provide 2 weeks' notice.
This upfront fee will be deducted from the culture charges, so there will be no change to the overall cost of Campylobacter fetus and Tritrichomonas foetus testing.
Also, fees and charges will apply for media not returned for testing.
Order form
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Additional Information
