Rural Recovery Support Services

The Rural Recovery Support Service provides support to Primary Producers and Rural Landholders that have been impacted by natural disasters.

Our Recovery Officers can help you:

  • prepare grant applications
  • find the right technical advice
  • access workshops and information on key recovery topics
  • connect with industry experts
  • navigate government systems and regulations to resolve complex issues involving multiple agencies
  • link to a wide range of personal, business and financial services

Recovery Officers are a single point of contact, providing information and referrals to support you on your recovery journey.

How can I get assistance?

Contact us on our general enquiry line 0448 077 684 or email us

Alternatively contact our Recovery Officers directly at the detail below:

Wolfgang Smith0456 818
Rosie Whitelaw0460 729
Nitya Rolfe0458 632 Byron
Jane Atkinson0438 963 West / West LGAs
James Deering0447 364 286 Central West / West LGAs
Melanie Kenyon0477 801 Valley
Sally Power0407 295 Valley
Jane Munro0417 463 Glen Innes Armidale
Lisa Sullivan0438 080 Hawkesbury
Julian Farrugia0488 100 LGAs
Emily Worthington-Rich0472 707 LGAs
Rob Edwards0417 443 Kempsey
Fiona Borello0455 455
Bianca Campbell0428 029 Lismore
Paul Dodd0418 690 Valley
Tia McIntyre0477 100
Heidi Rookyard0455 162 West / West LGAs
Yvonne Campbell0474 872 Richmond Valley
Aimee Kenney0437 762 Richmond Valley
Lee Camin0476 159 Central West / West LGAs
Sophie Warran0437 632 West / West LGAs
Henry Goodall0438 744 South Coast LGAs

Flood Recovery Resources

Please click on the blue bars below to find information that can help you recover from floods.

Resources and factsheets

Additional flood recovery resources can be found by visiting Local Land Services.

Regrouping after Natural Disasters

A 3-Part Webinar Series with Kim Deans, Business Coach


Farm Insurance

Disaster damage survey

To record damage to primary production and animals from natural disasters visit

The damage survey allows you to record the number of crops, animals, infrastructure and other primary industries damaged in a single event. You can add photos to the assessment and see the severity of damage in your area. With the current floods, we are encouraging those impacted to submit to this survey.

Animal welfare after floods

Managing stock problems after a flood

Stock problems after a flood (

Livestock welfare

Floodwaters and wet conditions can cause a wide range of livestock health issues. Monitor your livestock for signs of disease or injury, ensuring your livestock have access to adequate food and water.

Information on what to look out for can be found HERE.

If you observe any signs of disease or illness please contact your local district vet on 1300 795 299 or call the Agriculture and Animal Services Hotline on 1800 678 593.

Caring for horses after floods

If your horse has been directly affected by flooding, submerged or standing in floodwaters for long periods of time it can lead to several health issues, monitor your horses for any signs of illness or injury.

It is important to assess them as soon as possible, make sure they have clean water to drink and access to food and shelter. For more information on how to care for horses after floods, click HERE.

Managing pasture & fodder after a flood

Pasture options after a coastal flood (

It’s important that landholders understand where feed and fodder has come from, and what it is made up of so potential biosecurity risks can be managed. NSW Department of Primary Industries have produced this helpful handout for landholders and you can download a copy HERE.

For information about buying hay or silage after a flood, click HERE.

For information about biosecurity risks, like pests, weeds and diseases, visit Feed and Fodder (

NSW Department of Primary Industries Drought Feed Calculator

Managing water quality and testing after a flood

After flood or storms, suspended solids such as soil, silt or clay, can clog filters or irrigation systems. Poor water quality can reduce the productivity of plants and pastures or compromise livestock and human health.

If you have any doubts about the quality of water you intend to use for irrigation, stock, human consumption or other domestic purpose, you should get it tested. For more information, click HERE or call (02) 6626 1103.


Recent flooding has devastated many horticulture businesses across our region. Financial assistance is available.

Click HERE for available assistance.

We also encourage you to seek specific advice on the impact of floodwaters to your enterprise given the unique needs of various tree crops, vegetables or berries.

Assessing and stabilising soil erosion earlier is best to prevent further damage following rain events. Please also be mindful that flood water can impact crop product simply by conveying health risks like leptospirosis or untreated sewerage.

Chat to a trusted advisor in your industry or reach out to resources including or or

Rural Recovery Support Service - Bushfires

Please note the dedicated Bushfire Recovery Support Service finished at end of December 2021. If you require assistance, regardless of the disaster affecting you, please contact the Flood Recovery Support Service.

Tools To Help Primary Producers Prepare for Adverse Events

The Rural Recovery Support Service (RRSS) team have developed three essential guides to help you plan for, prepare against, and recover from natural disasters.

These will provide practical advice, checklists, and strategies tailored to primary producers. It is your go-to guide for resilience and recovery in agriculture.

Managing risk before, during and after natural disasters: A guide for primary producers

Finding help after a natural disaster: A guide for primary producers

Disaster-Ready Plan: A guide for primary producers