Rural Recovery Support Services

A New Era Of Recovery Support For Primary Producers

We have extended recovery support services offered to primary producers for another year. The extension will allow us to pilot a group counselling services delivery model of recovery support.

The pilot complements and builds upon the success of our 1:1 case management support service delivery model.

The pilot focuses on engaging primary producers on an industry/regional basis to address industry-specific issues and barriers to resilience and recovery.

Recovery needs change over time

Two years on from the significant flooding events, it is time to shift from addressing immediate, short-term recovery needs to medium to longer-term recovery needs. The pilot intends to address current barriers being experienced by industry that are impeding primary industries returning to pre-event production levels.

Working collaboratively with industry

The pilot aims to build the capacity of industry organizations to better support their own members (less reliance on RSS) and test the suitability and effectiveness of a group-based support service delivery model. A group services delivery model working together with industry allows the recovery support services to create a greater focus on preparedness and ‘build back better’ (incorporating prevention/mitigation measures) in farm business management decisions.

Industry liaison officers

Our Industry Liaison Officers will collaborate with primary industry groups and representatives to identify and address ongoing industry-specific barriers to recovery. To contact a liaison officer for your industry, please find the details below:

IndustryLiaison OfficerEmailMobile

Oyster Industries

Julian Farrugia

0488 100 034

Extensive Livestock Industries

Henry Goodall

0438 744 267

Perennial Tree Crop Industries

Aimee Kenney

0437 762 209

Cane Industries

Mel Kenyon

0477 801 998

Generalist Industries

Rob Edwards

0417 443 635

What support is in place for primary producers needing individual support?

Should you require additional information, you can contact us on our general enquiry line 0448 077 684 or email us

Links below for further support and assistance:

Flood Recovery Resources

Please click on the blue bars below to find information that can help you recover from floods.

Resources and factsheets

Additional flood recovery resources can be found by visiting Local Land Services.

Regrouping after Natural Disasters

A 3-Part Webinar Series with Kim Deans, Business Coach


Farm Insurance

Disaster damage survey

To record damage to primary production and animals from natural disasters visit

The damage survey allows you to record the number of crops, animals, infrastructure and other primary industries damaged in a single event. You can add photos to the assessment and see the severity of damage in your area. With the current floods, we are encouraging those impacted to submit to this survey.

Animal welfare after floods

Managing stock problems after a flood

Stock problems after a flood (

Livestock welfare

Floodwaters and wet conditions can cause a wide range of livestock health issues. Monitor your livestock for signs of disease or injury, ensuring your livestock have access to adequate food and water.

Information on what to look out for can be found HERE.

If you observe any signs of disease or illness please contact your local district vet on 1300 795 299 or call the Agriculture and Animal Services Hotline on 1800 678 593.

Caring for horses after floods

If your horse has been directly affected by flooding, submerged or standing in floodwaters for long periods of time it can lead to several health issues, monitor your horses for any signs of illness or injury.

It is important to assess them as soon as possible, make sure they have clean water to drink and access to food and shelter. For more information on how to care for horses after floods, click HERE.

Managing pasture & fodder after a flood

Pasture options after a coastal flood (

It’s important that landholders understand where feed and fodder has come from, and what it is made up of so potential biosecurity risks can be managed. NSW Department of Primary Industries have produced this helpful handout for landholders and you can download a copy HERE.

For information about buying hay or silage after a flood, click HERE.

For information about biosecurity risks, like pests, weeds and diseases, visit Feed and Fodder (

NSW Department of Primary Industries Drought Feed Calculator

Managing water quality and testing after a flood

After flood or storms, suspended solids such as soil, silt or clay, can clog filters or irrigation systems. Poor water quality can reduce the productivity of plants and pastures or compromise livestock and human health.

If you have any doubts about the quality of water you intend to use for irrigation, stock, human consumption or other domestic purpose, you should get it tested. For more information, click HERE or call (02) 6626 1103.


Recent flooding has devastated many horticulture businesses across our region. Financial assistance is available.

Click HERE for available assistance.

We also encourage you to seek specific advice on the impact of floodwaters to your enterprise given the unique needs of various tree crops, vegetables or berries.

Assessing and stabilising soil erosion earlier is best to prevent further damage following rain events. Please also be mindful that flood water can impact crop product simply by conveying health risks like leptospirosis or untreated sewerage.

Chat to a trusted advisor in your industry or reach out to resources including or or

Rural Recovery Support Service - Bushfires

Please note the dedicated Bushfire Recovery Support Service finished at end of December 2021. If you require assistance, regardless of the disaster affecting you, please contact the Flood Recovery Support Service.

Tools To Help Primary Producers Prepare for Adverse Events

The Rural Recovery Support Service (RRSS) team have developed three essential guides to help you plan for, prepare against, and recover from natural disasters.

These will provide practical advice, checklists, and strategies tailored to primary producers. It is your go-to guide for resilience and recovery in agriculture.

Managing risk before, during and after natural disasters: A guide for primary producers

Finding help after a natural disaster: A guide for primary producers

Disaster-Ready Plan: A guide for primary producers